Knowledgebase

Access & Credentials Detailed customer guidance for service access and credentials, including portal access, FTP, mailbox, database, application, control-panel, and password-rotation responsibilities. 15 articles Account & Access Profile information, contacts, users, permissions, sign-in access, and ownership responsibilities. 8 articles Account Basics Detailed customer guidance for the Spark Rack account and dashboard, including identity, verification, ownership, services, domains, invoices, tickets, and account notices. 15 articles Account Protection Detailed customer guidance for account protection and incident response, including phishing resistance, access reviews, domain security, evidence preservation, and secure support communication. 15 articles Availability & Resource Use Detailed customer guidance for availability and resource use, including storage, bandwidth, traffic, processes, scheduled tasks, backups, imports, abusive requests, and intermittent failures. 15 articles Billing Invoices, payments, account credit, refunds, taxes, statements, transaction history, and billing notices. 8 articles Certificates & HTTPS Detailed customer guidance for TLS certificates and HTTPS enablement, including domain validation, certificate names, chains, redirects, application URLs, mixed content, and automatic renewal. 15 articles Common Domain, DNS & Email Errors Detailed customer guidance for domain, DNS, and email errors, including registration status, nameservers, A and AAAA records, MX routing, SPF, DKIM, DMARC, bounces, forwarding, and verification. 15 articles Common Website & Browser Errors Detailed customer guidance for common website and browser errors, including HTTP 400, 401, 403, 404, 500, 502, and 503 responses, redirects, blank pages, caches, cookies, scripts, and extensions. 15 articles Connections, Imports & Database Troubleshooting Detailed customer guidance for database connections, imports, exports, restores, and troubleshooting, including authentication, privileges, SQL files, character sets, definers, file sizes, locks, row counts, and application migrations. 15 articles Credit, Refunds, Taxes & Statements Detailed customer guidance for account credit, refunds, taxes, and statements, including credit loads, grants, uses, invoice application, refunds, tax identity, and year-end records. 15 articles Databases Databases, users, privileges, application connections, imports, exports, restores, and troubleshooting. 20 articles Databases & Users Detailed customer guidance for databases and database users, including full names, hosts, ports, credentials, assignments, privileges, application configuration, and credential rotation. 15 articles Developer Workflows & Deployment Detailed customer guidance for developer workflows and application deployment, including source control, environments, secrets, builds, releases, database migrations, health checks, monitoring, and rollback. 15 articles DNS DNS zones, record types, nameservers, propagation, caching, verification records, and advanced troubleshooting. 24 articles DNS Records & Zones Detailed customer guidance for DNS zones and records, including A, AAAA, CNAME, MX, TXT, SRV, CAA, NS, hostnames, values, priorities, and TTLs. 15 articles DNS Troubleshooting & Advanced DNS Detailed customer guidance for advanced DNS behavior and troubleshooting, including delegation, authoritative answers, recursive caches, propagation, DNSSEC, wildcards, CAA, and split results. 15 articles Domain Registration & Transfer Detailed customer guidance for domain registration and transfer, including availability, registrant contacts, authorization codes, transfer locks, approval mail, nameservers, and registry restrictions. 15 articles Domain Renewal, Lock & Contacts Detailed customer guidance for domain renewal, registrar lock, and contact settings, including expiration, auto-renew, due dates, contacts, privacy, DNS options, forwarding options, and EPP authorization. 15 articles Domains Registration, transfer, renewal, registrar lock, contact information, authorization codes, and domain options. 14 articles Downloads, Statements & Tax Letters Detailed customer guidance for account downloads and billing documents, including My Downloads, Public Downloads, My Uploads, product files, invoices, statements, paid activity, and year-end tax letters. 15 articles Email Clients & Deliverability Detailed customer guidance for email client configuration and deliverability, including IMAP, SMTP, authentication, encryption, SPF, DKIM, DMARC, bounces, reputation, and spam placement. 15 articles Email Hosting Mailboxes, aliases, forwarders, mail-client configuration, authentication, routing, and deliverability. 30 articles Files & Deployment FTP access, uploads, permissions, release deployment, file ownership, archives, and rollback. 26 articles FTP Accounts & File Management Detailed customer guidance for FTP accounts and file management, including usernames, passwords, assigned directories, protocols, ports, passive mode, transfers, and credential rotation. 15 articles Getting Started Orientation to the Spark Rack account, dashboard, portal navigation, verification, and first-day tasks. 8 articles Glossary & Technical Concepts Detailed customer guidance for hosting and account terminology, including billing, domains, DNS, email, websites, SSL, databases, security, resources, statuses, dates, units, and service-management concepts. 15 articles Invoices & Payments Detailed customer guidance for invoices and payments, including line items, due dates, balances, payment methods, gateway responses, transactions, and receipts. 15 articles Mailboxes, Aliases & Forwarders Detailed customer guidance for mailboxes, aliases, and forwarders, including addresses, passwords, quotas, local delivery, remote forwarding, catch-all behavior, loops, and duplicates. 15 articles Migrations & Development Website and email migrations, development workflows, release management, health checks, and rollback. 14 articles Mobile Alerts & Email Notices Detailed customer guidance for mobile alerts and account email notices, including device enrollment, event preferences, delivery attempts, owner and contact recipients, operating-system permissions, and duplicate notices. 15 articles Notifications & Documents Mobile alerts, email notices, downloads, customer uploads, invoices, statements, and tax letters. 6 articles Optimization & Caching Detailed customer guidance for website optimization and caching, including page generation, assets, images, compression, browser caches, application caches, personalized pages, database queries, and third-party calls. 15 articles Ordering & Promotions Detailed customer guidance for orders, cart configuration, and promotion codes, including products, billing cycles, configurable options, domains, addons, discounts, taxes, and checkout totals. 15 articles Orders & Service Changes Ordering, promotions, renewals, upgrades, downgrades, cancellations, and the billing effects of service changes. 6 articles Passwords & Two-Factor Authentication Detailed customer guidance for passwords and two-factor authentication, including authenticator enrollment, recovery codes, password recovery, trusted devices, and sign-in protection. 15 articles Performance & Reliability Caching, optimization, resource use, availability, scheduled work, and stability. 16 articles Permissions, Uploads & Deployment Detailed customer guidance for file permissions, uploads, and deployment, including ownership, document roots, writable directories, archives, complete releases, database migrations, testing, and rollback. 15 articles PHP & Application Settings Detailed customer guidance for PHP and application runtime settings, including PHP versions, modes, limits, extensions, error handling, scheduled tasks, and application compatibility. 15 articles Policies, Privacy & Glossary Responsible use, privacy, customer responsibilities, backups, abuse handling, and hosting terminology. 12 articles Policies, Privacy & Responsible Use Detailed customer guidance for service policies, privacy, and responsible use, including terms, acceptable use, data handling, backups, retention, abuse, security, account communication, and customer responsibility. 15 articles Portal Navigation Detailed customer guidance for Enhanced Client Portal navigation, including lists, detail pages, tabs, subtabs, filters, status labels, and contextual actions. 15 articles Profile & Contacts Detailed customer guidance for profile and contact information, including billing identity, notification recipients, owner records, and contact preferences. 15 articles Renewals, Upgrades & Cancellations Detailed customer guidance for renewals, upgrades, downgrades, and cancellations, including proration, expiration, due dates, plan compatibility, data retention, and termination timing. 15 articles Security Practical controls for protecting the customer account, hosted services, websites, domains, email, and administrative access. 10 articles Service Overview & Lifecycle Detailed customer guidance for service details and lifecycle status, including pending, active, suspended, cancelled, and terminated states, billing cycles, dates, and management sections. 15 articles Services Service details, lifecycle status, management sections, credentials, usage, and common service actions. 12 articles SSL & HTTPS Certificate issuance, validation, installation, renewal, redirects, mixed content, and secure website delivery. 18 articles SSL Troubleshooting & Hardening Detailed customer guidance for SSL troubleshooting and HTTPS hardening, including certificate-name errors, incomplete chains, renewal failures, redirect loops, HSTS, proxy awareness, and mixed content. 15 articles Status Center & Incident Handling Detailed customer guidance for the Status Center and incident response, including components, incidents, maintenance, impact, start times, updates, subscriptions, recovery, and post-incident verification. 15 articles Support & Service Status Support tickets, Message Center conversations, Status Center incidents, maintenance, and escalation. 8 articles Support Tickets & Message Center Detailed customer guidance for support tickets and the Message Center, including departments, priorities, subjects, replies, attachments, representatives, archives, notifications, and conversation history. 15 articles Troubleshooting Repeatable diagnosis of browser, website, domain, DNS, SSL, and email failures. 20 articles Users & Permissions Detailed customer guidance for account users and permissions, including owner authority, invitations, least privilege, delegated access, and access removal. 15 articles Website & Email Migrations Detailed customer guidance for website and email migrations, including inventory, backups, staging, initial copies, delta synchronization, DNS cutover, mail flow, validation, rollback, and decommissioning. 15 articles Website Hosting Hosted websites, document roots, application configuration, PHP settings, and routine website administration. 20 articles Websites & Web Roots Detailed customer guidance for hosted websites and web roots, including domains, aliases, document roots, index files, logs, application URLs, and website-level settings. 15 articles WordPress & CMS Installation, maintenance, security, updates, backups, staging, performance, and troubleshooting. 20 articles WordPress Setup & Maintenance Detailed customer guidance for WordPress setup and routine maintenance, including files, database configuration, PHP compatibility, HTTPS, permalinks, themes, plugins, updates, backups, staging, and scheduled tasks. 15 articles WordPress Troubleshooting & Security Detailed customer guidance for WordPress troubleshooting and security, including critical errors, plugin conflicts, theme failures, database errors, login problems, malware symptoms, credential exposure, and recovery. 15 articles