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Priority Guide

Use priority to describe real business impact, not frustration level. Spark Rack may adjust a ticket priority after review so queues stay fair and accurate.

LowQuestions, cosmetic issues, or non-urgent requests.
MediumNormal support requests, configuration help, or issues with a workaround.
HighService-impacting issues affecting active production use.
CriticalMajor outage, security concern, or complete inability to use an active service.

What to Include

Service or domain affected
Exact error message
When it started
Steps already tried

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